Configuring Your Business Details

Written By Lucas Stefanski

Last updated 3 months ago

Your business details appear throughout Scritches - on invoices, booking confirmations, your booking page, and client communications. Setting these up correctly ensures professional, accurate information everywhere.

Why Business Details Matter

Your business information:

  • Appears on invoices clients receive

  • Shows on booking confirmations and reminder emails

  • Displays on your public booking page

  • Formats phone numbers, addresses, and currency properly

  • Applies the right tax rate to invoices

Setting this up accurately from the start saves headaches later.

Accessing Business Settings

Go to Settings → Organization → General to configure your business details.

Essential Business Information

Business Name

Your official business name as you want it to appear on:

  • Invoices

  • Client agreements

  • Booking confirmations

  • Your booking page

Examples:

  • "Happy Paws Pet Care"

  • "Sarah's Dog Walking Service"

  • "Paws & Play Pet Sitting, LLC"

Use your registered business name if you have one. If you operate under your personal name, that works too.

Phone Number

Your main business contact number where clients can reach you.

Important: Phone number formatting is automatic based on your currency/region setting. Just enter the numbers - Scritches will format it correctly for display.

Examples (what you enter → what displays):

  • US: 5551234567 → (555) 123-4567

  • UK: 2012345678 → 020 1234 5678

  • Australia: 0212345678 → (02) 1234 5678

This number appears on invoices and your booking page.

Business Address

Your business location or service area address.

Fields:

  • Address Line 1: Street address

  • Address Line 2: Suite, unit, or additional info (optional)

  • City: City or town

  • State/Province: State, province, or region

  • Postal Code: ZIP code or postal code

Why this matters:

  • Appears on invoices (professional and potentially required by law)

  • Helps with local SEO if you share your booking page online

Important: Like phone numbers, address formatting is automatic based on your currency/region. Scritches displays addresses in the correct format for your location.

Billing Email

This email will be displayed on invoices sent to clients.

This can be:

  • Your main business email

  • A separate accounting/finance email

  • Your personal email

Best practice: Use an email you check regularly for financial matters.

Regional Settings

Currency

Choose the currency you operate in. This affects:

  • Invoice display: Prices shown in your currency

  • Phone number formatting: How phone numbers display

  • Address formatting: How addresses display

  • Currency symbols: $ vs £ vs € etc.

Available currencies:

  • USD (US Dollar) - United States

  • CAD (Canadian Dollar) - Canada

  • GBP (British Pound) - United Kingdom

  • EUR (Euro) - European Union

  • AUD (Australian Dollar) - Australia

  • NZD (New Zealand Dollar) - New Zealand

  • SGD (Singapore Dollar) - Singapore

  • HKD (Hong Kong Dollar) - Hong Kong

  • ZAR (South African Rand) - South Africa

  • AED (UAE Dirham) - United Arab Emirates

  • MYR (Malaysian Ringgit) - Malaysia

  • ILS (Israeli Shekel) - Israel

  • INR (Indian Rupee) - India

  • CHF (Swiss Franc) - Switzerland

Choose the currency you actually charge clients in.

Timezone

Your timezone is automatically detected based on your location and updates automatically.

Why this matters:

  • Ensures bookings show at the correct times

  • Prevents confusion with appointment scheduling

  • Critical for multi-timezone operations

  • Affects when surcharges apply (weekend/holiday detection uses your timezone)

What if my timezone is wrong?

Your timezone is detected from your device/browser location. If it's incorrect:

  1. Check your device's timezone settings

  2. Make sure your browser has location permissions

  3. Refresh Scritches - it should update automatically

  4. If issues persist, contact support@scritches.io

Traveling or moving?

Your timezone will update automatically when you log in from a new location. Your bookings and availability are stored with proper timezone data, so nothing breaks when your timezone changes.

Financial Settings

Tax Rate

Enter your local sales tax rate as a percentage (if applicable).

Examples:

  • California: 9.5 (for 9.5%)

  • New York: 8.875 (for 8.875%)

  • Texas: 8.25 (for 8.25%)

  • No sales tax: Leave at 0

How tax is applied:

  • Automatically calculated on all invoices

  • Applied to subtotal (services + surcharges + extra pet fees)

  • Can be manually overridden on individual invoices if needed

Check your local requirements: Some states/regions require sales tax on pet care services, others don't. Consult with an accountant if unsure.

→ Creating and Sending Invoices

Updating Your Business Details

You can update your business information anytime:

  1. Go to Settings → Organization → General

  2. Edit any field

  3. Click Save Changes

What happens to existing data?

In most cases, business detail updates are reflected instantly. However, if you have already sent an email, any data used will remain as it was when sent.

Common Questions

Q: Can I change my currency later?
A: Yes, you can; however, changing currency doesn't convert your prices - you'll need to manually update all service pricing. Choose carefully during setup.

Q: What if I operate in multiple timezones?
A: Scritches uses your current timezone. If you travel or move, your timezone updates automatically. All booking times are stored correctly regardless of timezone changes.

Q: Does tax rate apply to everything?
A: Tax applies to the invoice subtotal (services + surcharges + extra pet fees). It doesn't apply to tips. You can override tax on individual invoices if needed. A tax rate is not required and can be calculated outside of Scritches.

Need Help?

  • Questions about settings? Search the Help Center

  • Tax rate questions? Consult with a local accountant or tax professional

  • Technical issues? Contact support@scritches.io