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Limiting How Many Bookings You Take On

Cap how many visits, stays or pets you take on in a day, for one service or several that share your time.

Written By Lucas Steflor

Last updated 13 days ago

On a good day you can fit a dozen walks and drop-ins, and not one more. Or you have room for three dogs overnight, and a family with two dogs fills two of those spots. Limits stop your booking page from taking more than you can handle, so you never have to cancel on a client.

Limits only stop clients booking online. You can always add a visit yourself, even on a full day.

Two ways to cap your day

Window cap

Limit

Caps one part of the day, like Midday

Caps the whole day (or night) for the services you pick

Counts every service booked in that window

Counts only its own services, by visit or by pet

When full, that window closes and the rest of the day stays open

When full, its services close for the whole day

Window caps are set on each window (How Service Windows Work). The rest of this article is about limits. You can use both.

Add a limit

  1. Open Limits and choose Add limit.

  2. Tick the services it covers. Pick several if they share your time, like walks and drop-ins.

  3. Set the Maximum per day, or per night for overnight stays.

  4. Under What fills a spot?, choose Each booking or Each pet, then choose Create limit.

New limit panel with services to pick, Maximum per day, and What fills a spot with Each booking and Each pet

Each booking or each pet

  • Each booking counts every visit once, however many pets it's for. A booking with a morning walk and an evening walk takes two spots that day.

  • Each pet counts every pet. Use it when space is the limit, like boarding or daycare.

For example: Juniper Pet Co. shares one limit between Dog Walking and Drop-In Visit: up to 12 per day. When the 12th visit on a Thursday is booked, both services show Thursday as unavailable, while Cat Care, which isn't in the limit, stays open.

Limits list showing Walks and drop-ins up to 12 bookings per day with 2 of 12 today, and Overnight Pet Sitting up to 1 booking per night

Limits for overnight stays

For stays charged per night, the limit counts nights. A stay fills every night from drop-off to the night before pick-up, and the pick-up day stays open so the next stay can start that evening.

For example: You board up to 3 dogs a night, counting each pet. The Smiths' two dogs stay Friday to Sunday, and the Joneses' one dog stays Saturday to Monday. Saturday night is full (3 dogs), so nobody can check in Saturday. A family with one dog can still stay Friday night, and a family with two dogs can check in Sunday.

Close other services when a limit fills

When full, also close other services closes more services on a full day without counting their bookings toward the limit. Choose All services, or Choose to pick them.

For example: When you're booked for an overnight house-sit, you can't take anything else that night. A limit of 1 per night on Overnight Pet Sitting that also closes all services keeps your whole calendar closed to clients for that night.

Frequently Asked Questions

Yes. A request holds its spot until you decline it. Declined and cancelled visits free their spot.

No. They just see a day as unavailable once it's full.

Each limit in Limits shows how many spots today has used, like "2/12 today".

Yes. A day closes for that service as soon as any of its limits is full.

Something else is closing it, like notice, blocked time or the service's weekly schedule (Why Isn't a Day Showing on My Booking Page?).

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